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Contact UsWe're Here to HelpCustomer SupportEstimated Response TimeHow Can We Help You?1. Order Support2. Shipping & Delivery3. Return, Refund & ReplacementPayment SupportSecurity NoticeProduct EnquiriesBusiness & Partnership EnquiriesPrivacy & Data ProtectionGrievance / ComplaintWhen submitting a complaint, please include:Contact FormPlease provide:Before You Contact UsSupport Response TimeImportant Security WarningOfficial Communication ChannelsOur CommitmentQuick ContactFor Order SupportFor Delivery SupportFor Return / Replacement / Damage

Contact Us

We're Here to Help

Have a question about your order, product, payment, delivery, return, refund or replacement?

Our customer support team is here to assist you.

Before contacting us, please keep your Order ID, registered mobile number or email address ready whenever your enquiry relates to an existing order. This helps us verify your request and provide faster assistance.

Customer Support

Business Name: [ ZONEX APPARELS ]

Customer Support Email: [ zonexapparels@gmail.com ]

Phone / WhatsApp: [ +91 9093494925 ]

Business Address: [ Chhota Mallikpur ,  Dhaniakhali , Hooghly , Pin -  712302 , West Bengal ] 

Customer Support Hours: Our customer support team is available during the following business hours:

Monday – Friday: 10:00 AM – 6:00 PM

Saturday: Closed

Sunday: Closed

Public / Government Holidays: Closed

Customers may submit enquiries through our available contact channels at any time. Messages received outside our support hours will be reviewed and responded to during the next available business day.

Estimated Response Time

We aim to respond to customer enquiries within 24–48 business hours.

Response times may be longer during periods of high enquiry volume, major sales events, public holidays or unexpected technical/operational circumstances.

Please note: Customer support hours are separate from order processing and courier delivery schedules. Courier delivery may operate according to the respective logistics partner's schedule.


We aim to respond to customer enquiries as quickly as reasonably possible.

Response times may vary during weekends, public holidays, major sales events and periods of unusually high enquiry volume.

How Can We Help You?

1. Order Support

Contact us if you need help with:

  • Order confirmation
  • Order status
  • Order modification
  • Order cancellation
  • Product availability
  • Invoice/order information
  • Payment confirmation
  • Other order-related questions

Please mention your Order ID in your message.

2. Shipping & Delivery

For delivery-related assistance, you can contact us regarding:

  • Shipment status
  • Tracking information
  • Estimated delivery date
  • Delivery delay
  • Failed delivery
  • Delivery address issue
  • RTO (Return to Origin)
  • Lost shipment
  • Delivered but not received
  • Courier-related concerns

Please provide your Order ID or Tracking Number.

For complete information, please refer to our Shipping & Delivery Policy.

3. Return, Refund & Replacement

If you received:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item/accessory
  • A product that qualifies for return
  • A product requiring replacement

please contact us as soon as reasonably possible.

To help us investigate your request, we may ask for:

  • Order ID
  • Product name
  • Photographs
  • Video evidence where applicable
  • Shipping label
  • Packaging photographs
  • Serial number/IMEI where applicable
  • Description of the issue

For complete eligibility and procedures, please refer to our Refund, Return & Replacement Policy.

Payment Support

Contact us if you experience:

  • Payment deducted but order not confirmed
  • Duplicate payment
  • Payment failure
  • Refund not received
  • COD-related issue
  • Payment status problem

Please provide your Order ID and payment transaction/reference ID, if available.

Security Notice

We will never ask you for:

  • UPI PIN
  • ATM/debit-card PIN
  • CVV
  • Internet-banking password
  • Account password
  • OTP for the purpose of processing a refund

Never share these confidential credentials with anyone claiming to represent [BUSINESS NAME].

Product Enquiries

Before placing an order, you can contact us regarding:

  • Product specifications
  • Size/variant
  • Availability
  • Compatibility
  • Product features
  • Warranty information
  • Estimated delivery availability
  • Other product-related questions

Please include the product name or product link whenever possible.

Business & Partnership Enquiries

For legitimate business-related enquiries, including:

  • Wholesale enquiries
  • Supplier enquiries
  • Brand collaborations
  • Business partnerships
  • Distribution enquiries
  • Corporate orders

please contact:

Business Email: [BUSINESS EMAIL]

Please use a clear subject line such as:

Business Enquiry – [COMPANY/BRAND NAME]

Privacy & Data Protection

If your enquiry concerns:

  • Personal information
  • Account information
  • Data correction
  • Data deletion
  • Privacy requests
  • Marketing preferences
  • Data-processing concerns

please contact:

Privacy Email: [PRIVACY EMAIL]

Please refer to our Privacy Policy for additional information about how we collect, use, store and protect personal information.

For security reasons, we may require reasonable identity verification before processing certain privacy or account-related requests.

Grievance / Complaint

We take customer complaints seriously.

If you are dissatisfied with a product, service, delivery, refund, return, payment or other aspect of your shopping experience, you may submit a formal complaint to our designated grievance contact.

Grievance Officer / Designated Contact: [NAME]

Designation: [DESIGNATION]

Email: [GRIEVANCE EMAIL]

Phone: [PHONE NUMBER]

Business Address: [ADDRESS]

When submitting a complaint, please include:

  • Your full name
  • Order ID, if applicable
  • Registered mobile number/email
  • Nature of the complaint
  • Relevant dates
  • Supporting documents/photos, if applicable
  • Your preferred resolution

We will review complaints fairly and respond in accordance with applicable law and our internal grievance process.

Contact Form

You may also contact us through the website contact form.

Please provide:

Full Name

Email Address

Mobile Number

Order ID (if applicable)

Subject

Message

Attachment (if applicable)

Attachments may be useful for damaged, defective, wrong-product or missing-item claims.

Please do not upload highly sensitive information such as passwords, UPI PINs, ATM PINs, CVVs or banking passwords.

Before You Contact Us

For faster assistance:

For an order: Include your Order ID.

For delivery: Include your Order ID or Tracking Number.

For damaged products: Include clear photographs of the package and product.

For wrong/missing products: Include photographs of the received package, shipping label and product.

For payment issues: Include the payment/reference ID where available.

For privacy requests: Contact our Privacy/Grievance contact using the details provided above.

Support Response Time

We aim to respond to customer enquiries within a reasonable period.

Typical response time:

Within [24–48] business hours

This is an estimated support response time and may be longer during:

  • Public holidays
  • Weekends
  • Major promotional events
  • High order volumes
  • Technical disruptions
  • Exceptional circumstances

Order processing and courier delivery timelines are separate from customer-support response times.

Important Security Warning

[BUSINESS NAME] will never ask customers to provide confidential banking or payment credentials to receive a refund or resolve a normal customer-support issue.

Do not share:

UPI PIN • ATM PIN • CVV • Password • OTP • Internet Banking Password

If someone contacts you claiming to represent [BUSINESS NAME] and asks for such information, do not provide it and contact us through the official contact details published on this website.

Official Communication Channels

For your security, please use only the contact details published on this website.

We are not responsible for communications or transactions conducted through unauthorised third-party numbers, websites, social-media accounts or individuals falsely claiming to represent [BUSINESS NAME].

Our Commitment

We aim to provide:

  • Clear communication
  • Fair customer support
  • Transparent order information
  • Secure payment handling
  • Reasonable assistance with delivery issues
  • Fair handling of eligible returns, refunds and replacements
  • Protection of customer information
  • Appropriate grievance resolution

We appreciate your trust and will make reasonable efforts to resolve genuine customer concerns efficiently.

Quick Contact

Customer Support: [SUPPORT EMAIL]

Phone / WhatsApp: [PHONE NUMBER]

Business Hours: [DAYS & TIME]

Business Address: [ADDRESS]

Privacy: [PRIVACY EMAIL]

Grievance: [GRIEVANCE EMAIL]

Business Enquiries: [BUSINESS EMAIL]

Website: [WEBSITE URL]

For Order Support

Please include your Order ID.

For Delivery Support

Please include your Order ID / Tracking Number.

For Return / Replacement / Damage

Please include photographs/videos where applicable.

[ ZONEX APPARELS ]

Customer support you can reach when you need it.