Privacy Policy

Last Updated: [ 21/08/2026 ]

Effective Date: [ 21/08/2026 ]

This Privacy Policy explains how [ ZONEX APPARELS ] (“we”, “us”, “our” or “Company”) collects, uses, stores, processes, protects and shares personal information when you access or use our website, place an order, create an account, contact us, subscribe to communications, or otherwise interact with our services.

Our website may be operated using Odoo and may use third-party service providers for payment processing, shipping, communications, analytics, hosting, security and other operational purposes.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

1.1 Identity Information

Full name
Username or account information
Billing and shipping address
State, city, PIN code and country
Other information necessary to fulfil an order

1.2 Contact Information

Mobile number
Email address
Communication preferences
Information provided when contacting customer support

1.3 Order and Transaction Information

We may collect information relating to:

Products ordered
Order ID
Quantity
Product price
Discounts and applicable taxes
Shipping charges
Order status
Refund, return or replacement information
Payment status

1.4 Payment Information

Payments may be processed by independent third-party payment service providers.

We generally do not need to store complete debit-card, credit-card, UPI PIN, CVV or internet-banking credentials on our own servers.

Where applicable, payment information is handled directly by the relevant payment service provider in accordance with its own security and privacy practices.

We will never ask you to provide your UPI PIN, ATM PIN, CVV or account password through email, WhatsApp, SMS or ordinary customer-support communication.

1.5 Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Referring website
Pages visited
Date and time of access
Website interaction information
Error and diagnostic information

1.6 Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags and similar technologies to:

Keep you logged in
Maintain shopping-cart functionality
Remember preferences
Improve website performance
Understand website usage
Detect fraud and abuse
Measure marketing effectiveness

Where required, non-essential cookies or similar technologies may be subject to your consent.

You may control certain cookie preferences through your browser or our cookie-consent mechanism.

2. How We Use Your Information

We may process personal information for legitimate business and service purposes, including:

Creating and managing customer accounts
Processing and fulfilling orders
Delivering products
Communicating order updates
Processing payments
Processing refunds, returns and replacements
Providing customer support
Preventing fraud and abuse
Maintaining website security
Improving products and services
Analysing website performance
Sending transactional communications
Sending promotional communications where permitted
Complying with applicable laws and legal obligations
Resolving disputes
Maintaining business, accounting and tax records

We will seek to collect and use information that is reasonably necessary for the relevant purpose.

3. Order and Delivery Information

To process, manufacture, pack and deliver your order, we may share necessary information with our authorised fulfilment, print-on-demand, packaging, shipping and logistics partners.

Depending on the service required, the information shared may include:

- Customer name- Mobile number- Email address, where necessary- Billing or shipping address- City, State and PIN code- Order ID- Product details- Product quantity and variant- Delivery-related instructions

We share only the information reasonably necessary for the relevant fulfilment, printing, packaging, shipping, delivery, customer-support or order-management purpose.

Our fulfilment partners may process this information on our behalf to manufacture, prepare and deliver products ordered through our website.

4. Third-Party Service Providers

We may use trusted third-party service providers to operate and support our business and website.

These may include providers for:

- Website hosting and infrastructure- E-commerce and business-management services- Print-on-demand and product fulfilment- Printing, packaging and order processing- Payment processing- Shipping and logistics- SMS, email and communication services- Analytics and website performance- Security and fraud prevention- Customer support- Cloud storage and backups

For print-on-demand and fulfilment services, we may provide necessary customer and order information to our authorised fulfilment partners so that products can be manufactured, processed, packaged and delivered.

Such information is shared only to the extent reasonably necessary for the relevant service.

Third-party service providers may process personal information on our behalf or independently where applicable. Their processing may also be subject to their own terms, privacy policies and applicable laws.

We do not authorise our service providers to use customer information for purposes unrelated to the services they provide to us, except where such use is permitted or required by applicable law.

5. Payment Security

Payment transactions may be processed through third-party payment gateways.

We do not request or intentionally store:

UPI PIN
ATM PIN
CVV
Internet-banking password
OTP after authentication

Customers should never disclose such confidential credentials to anyone claiming to represent [BUSINESS NAME].

6. Marketing Communications

Where permitted by applicable law, we may send:

Promotional emails
SMS
WhatsApp or other messaging communications
Product announcements
Offers
Service-related communications

You may opt out of promotional communications through the available unsubscribe or opt-out mechanism.

Please note that transactional and legally necessary communications may still be sent after opting out of marketing communications.

7. Data Sharing and Disclosure

We may disclose or share personal information where reasonably necessary to:

- Fulfil and manage an order- Manufacture or print an ordered product- Process and package an order- Process a payment- Deliver a product- Process a return, refund or replacement- Provide customer support- Maintain website and business infrastructure- Prevent fraud and abuse- Protect our legal rights- Comply with applicable laws, court orders or lawful government requests- Resolve disputes

Where necessary to fulfil an order, we may share relevant information with our authorised print-on-demand, fulfilment, printing, packaging, shipping and logistics partners.

We aim to limit such sharing to information reasonably necessary for the relevant purpose.

We do not sell personal information as a commercial product.

8. Business Transfers

If our business is reorganised, merged, acquired, sold, financed or transferred, customer information may form part of the relevant business assets, subject to applicable law and appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

Providing our services
Completing transactions
Customer support
Accounting and taxation
Legal compliance
Fraud prevention
Dispute resolution
Enforcing agreements
Legitimate business purposes

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to legal or regulatory retention requirements.

10. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Accidental loss
Destruction
Alteration
Misuse

However, no internet transmission, website, server or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

11. Account Security

If you create an account, you are responsible for keeping your login credentials confidential.

You should immediately notify us if you suspect:

Unauthorised account access
Password compromise
Suspicious activity
Unauthorised orders

We may take reasonable steps to verify identity before providing account-related information or making account changes.

12. Children's Privacy

Our services are not intentionally directed at children in circumstances where applicable law requires parental consent.

If we become aware that personal information has been collected in violation of applicable requirements, we may take reasonable steps to delete or otherwise address such information.

13. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

Requesting access to information held about you
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Opting out of promotional communications
Raising a privacy-related grievance

Requests may be subject to reasonable identity verification and applicable legal limitations.

14. Withdrawal of Consent

Where processing is based on your consent, you may withdraw consent through available mechanisms or by contacting us.

Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

In some circumstances, withdrawing consent may prevent us from providing particular services.

15. International Data Processing

Some service providers used by us may process information on infrastructure located outside your state or country.

Where applicable, such processing will be subject to applicable legal requirements and appropriate contractual, technical or organisational safeguards.

16. Fraud Prevention and Abuse

We may use information to detect and investigate:

Payment fraud
Fake orders
Account abuse
Coupon abuse
Return/refund abuse
Delivery fraud
Chargebacks
Suspicious activity

We may suspend or restrict accounts or transactions where reasonably necessary to protect our business, customers or service.

17. Legal Compliance

We may retain or disclose information where reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Respond to court orders
Protect our rights
Investigate suspected fraud
Prevent harm
Resolve legal disputes

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of such third parties before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our services
Changes in technology
Changes in legal requirements
Changes in our data-processing practices

The updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice or obtain consent.

20. Grievance and Privacy Contact

For privacy-related questions, requests or complaints, contact:

Business Name: [ ZONEX APPARELS ]

Email: [ zonexapparels@gmail.com ]

Phone: [ +91 9093494925 ]

Address: [ Chhota Mallikpur , Dhaniakhali , Hooghly , Pin - 712302 , West Bengal ]

Grievance Officer / Privacy Contact: [ Animesh Hansda - Proprietor ]

We will make reasonable efforts to review and respond to privacy-related requests within the period required by applicable law.

21. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to the rights and remedies available to consumers under applicable law.

22. Acceptance

By continuing to use our website after the Privacy Policy has been made available, you acknowledge that you have been provided an opportunity to review this Privacy Policy.

Important: Nothing in this Privacy Policy is intended to exclude, restrict or waive any right that cannot lawfully be excluded, restricted or waived under applicable law.